Help & Support
Answers to common questions — and we're always here if you need more
Frequently Asked Questions
Find quick answers to the most common questions about Chilimo.
How do I place an order?
Browse kitchens near you, pick a meal you love, and tap Order. You'll confirm your delivery details and pay securely in the app. You'll receive a confirmation once the chef accepts your order.
Can I cancel or change my order?
You can cancel or modify an order within a short window after placing it, before the chef begins preparation. Open the order in the app and tap Cancel Order. If the option is no longer available, please contact us at support@chilimo.com and we'll do our best to help.
How do refunds work?
If there's a problem with your order — missing items, wrong food, or quality issues — we'll make it right. Email us at support@chilimo.com with your order number and a brief description, and we'll process a refund or credit within 3–5 business days.
How do I become a chef on Chilimo?
Tap Become a Chef in the app or on the website. You'll complete a short application, upload any required food-handler certifications for your region, and our team will review your profile. Approvals typically take 2–3 business days.
What areas does Chilimo serve?
Chilimo is growing! Use the map on our homepage to see kitchens available in your area. If there aren't any near you yet, you can sign up to be notified when we launch in your city.
Is my payment information secure?
Yes. Chilimo uses industry-standard encryption and processes all payments through trusted third-party providers. We never store your full card details on our servers.
How do I reset my password?
On the login screen, tap Forgot password? and enter your account email. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive. Still stuck? Email us at support@chilimo.com.
How do I delete my account?
Go to Settings → Account → Delete Account in the app. If you'd prefer, email us at support@chilimo.com and we'll handle it for you within 2 business days.
Still Need Help?
Can't find what you're looking for? Our support team is happy to help — just send us an email.
Email Support
The fastest way to reach us for account issues, orders, or any question not covered above.
support@chilimo.comResponse Time
We typically respond within 1–2 business days. For urgent issues, include "URGENT" in your subject line.
What to Include
Please include your account email, a description of the issue, and any relevant order numbers so we can help you faster.
Ready to reach out?
Drop us an email and we'll take care of you.